Iddo Gal is a Senior Lecturer and past-Chair, Dept. of Human Services, University of Haifa, Israel. His interests focus on two fields: development, improvement and assessment of adult numeracy and statistical literacy skills and related adult functional competencies; and management of service processes and interactions with service recipients, in particular empowerment of frontline workers and of clients of service organizations in all sectors of society. Iddo has BA degrees in Psychology and in Educational Sciences, Tel-Aviv University; MA in Personnel/Counseling Psychology; Tel-Aviv University; and a PhD in Cognitive Psychology, University of Pennsylvania (Philadelphia, USA).
Iddo has extensive experience in international collaborative work and enjoys multidisciplinary interests. He is currently the President of the International Association for Statistical Education (IASE), where he previously served as President-Elect and Vice-President, and was Editor of the Statistics Education Research Journal (2004-2008). Iddo was Chair of the Numeracy Expert Group for OECD's Study of Adult skills (PIAAC), from 2008 to 2013, and prior to that, led the Numeracy Team of the Adult Literacy and Lifeskills Survey (ALL), as part of which he worked on the development of conceptual frameworks and tools for assessment regarding adult numeracy and statistical literacy competencies. Earlier, from 1991 to 1995, he directed the Numeracy Project at the National Center on Adult Literacy, University of Pennsylvania, USA, where he still serves as Special Senior Advisor for Literacy/Numeracy Assessment.
Iddo is a Consulting Editor of the Journal of Disability Policy Studies, an honorary Senior Lecturer at the University of KwaZulu-Natal, Durban, South Africa, and a member of an OECD Expert Group on skills use and skills mismatch which is designing some of the assessment tools in the next cycle of PIAAC, the OECD Survey of Adult Skills. Since 2015 he is also a member of ProCivicStat, a 3-year strategic partnership of the
Universities of Durham (UK), Haifa (Israel), Ludwigsburg (Germany), Paderborn (germany), Porto (Portugal) and Szeged (Hungary), funded
by the ERASMUS+ program of the European Commission. PCS aims to contribute to the preparation of young people in Europe and beyond for
responsible citizenship, in terms of their ability to be aware of and
understand "Civic Statistics", i.e. statistics and quantitative
evidence about key social phenomena. More details about PCS can be found here: http://community.dur.ac.uk/procivic.stat.
academic and professional roles
- Chair, Department of Human Services,
University of Haifa, 2011-2014 ראש החוג לשירותי אנוש
- President, International Association for
Statistical Education (IASE), 2013-2015.
- Chair, Numeracy Expert Group. OECD's
Programme for International Assessment of Adult Competencies (PIAAC).
- Chair, Committee for Social
Involvement, U. of Haifa, 2013-2016. יו"ר
הוועדה לפעילות חברתית, אוני חיפה
- Chair, Steering Committee for PIAAC
survey in Israel.
Central Bureau of Statistics, 2012 - 2016.
- Co-chair, Topic Study Group 23, Mathematical
Literacy, ICME13 (Hamburg,
Advisory Council for Statistics Israel
Welfare Committee, The City of Haifa, Israel.
Group on Skills Use and Skills Mismatch, Programme for International
Assessment of Adult Competencies (PIAAC).
talks and conference papers - selected
Gal, I., Ridgway, J., &
Nicholson, J. (2016). Exploration of skills and conceptual knowledge
needed for understanding statistics about society: A workshop. In J. Engel
(Ed.) Proceedings, IASE Roundtable on
Promoting Understanding of Statistics About Society, Berlin July 2016. Available at: http://iase-web.org/Conference_Proceedings.php?p=Promoting_Understanding_of_Statistics_about_Society_2016.
Gal, I. & Staerman, L. (May 2015). Psychological barriers to
effective financial decisions among clients of a financial empowerment program:
Theoretical and applied implications. Paper presented at EAWOP-17, the annual
meeting of the European Association of Work and Organizational Psychology, Oslo, Norway.
Gal, I. (2015) Human
capital and mathematical skills of adults: Challenges and dilemmas. Universidad
Argentina de la Empresa, UADE, Buenos Aires.
Gal, I. (2015). Mathematical competencies
beyond the school years: Are we teaching what we should be teaching? Ministry
of Education, Buenos Aires,
Gal, I., Yagil, D., & & Luria, G. (May 2015). Service
employees' conceptualizations and reactions to "difficult customers":
Implications for training and organizational sense-making. Paper presented at
EAWOP-17, the annual meeting of the European Association of Work and
Organizational Psychology, Oslo,
Gal, I. &
Shilton, H. (July 2014). How do school principals understand and use the
statistics in reports from national large-scale assessments. Paper presented at
the 9th International Congress on Teaching Statistics (ICOTS9): Flagstaff, Arizona.
(Based on a project conducted for the National Authority for Measurement &
Evaluation in Education (RAMA), Israel.).
Zewotir, T., & Gal, I. (July 2014).
Developing statistical literacy amongst in-service teachers through a collaborative
project. Paper presented at the 9th International Congress on Teaching
Statistics (ICOTS9): Flagstaff,
Gal, I. (July 2014). Mathematical skills beyond the
school years: A view from adult skills surveys and adult learning.
Keynote Talk at PME37, Kiel,
Germany, 2013. In: Lindmeier, A. M. & Heinze, A. (Eds). Proceedings of the 37th
conference of the International Group for the Psychology in Mathematics
Education, Vol 1, pp. 31-46. Kiel,
Gal, I. (July 2012). Developing probability literacy: Needs
and pressures stemming from frameworks of adult competencies and mathematics
curricula. 12th International Congress on Mathematics Education (ICME12): Seoul, Korea.
Gal, I. (May 2012). The road to statistical (and mathematical)
literacy: Instructional and assessment challenges in developing human capital. Stellenbosch University:
Gal, I. (March 2014). Adult Numeracy: What it means, why it
matters? PIAAC Launch event: Athens,
Gal, I. (March 2012). Needed adult numeracy and critical
statistical skills: A view from international skills frameworks. Center for
Research on Educational Testing (CRET): Tokyo,
Japan. URL: http://www.cret.or.jp/files/540b7fad10a034f6d3174743b076c507.pdf
Gal, I. (2012). Mathematical literacy: A literature review (in
Hebrew). Invited by the Initiative for Applied Research in Education, Israeli Academy of Sciences. אוריינות מתמטית URL:http://education.academy.ac.il/Uploads/BackgroundMaterials/Hebrew/review%20mathematic%20litercy%20Iddo%20Gal.pdf
Recent papers and chapters -
Gal, I. &
Ograjensek, I. (forthcoming 2017). Official
statistics and statistics education: Bridging the gap. Journal of Official
& Gal, I. (2016). Enhancing
statistics education by including qualitative research. International Statistical
Review, 84, 2, 165–178, DOI:10.1111/insr.12158
Gal, I. &
Ograjensek, I. (2016). More on
enhancing statistics education with qualitative ideas: A Rejoinder. International Statistical Review, 84(2), 202–209.
Levanon, A., Yagil, D. & Gal, I. (2016).
Status, national culture and customers’ propensity to complain. Social
Indicators, 126, 309-330.
Zoabi, K. &
Gal, I. (2015). Perceptions of empowering
techniques: A comparative study among social workers. Mifgash–Journal of
Social Work Education, 23(41), 7-24. (in Hebrew).
Tout, D. &
Gal, I. (2015). Perspectives on numeracy:
Reflections from international assessments. ZDM–International Journal of
Mathematics Education, 47(4), 691-706.
Luria, G., Gal, I., & Yagil (2015). Spending more time with the
customer: Service-providers' behavioral discretion and call-center operations.
Service Business, , 9(3), 427-443.
Luria, G., Gal, I., & Yagil, D. (2014). Quality and Productivity:
Role conflict in the service context. The Service Industries Journal,
34(12), 955-973. DOI: 10.1080/02642069.2014.915948.
Gal, I. &
Tout, D. (2014). Comparison of PIAAC and PISA
Frameworks for Numeracy and Mathematical Literacy. OECD Education Working
Papers, No. 102, OECD Publishing. Online:
Gal, I. (2014). Mathematical Literacy: Internal and external
perspectives. In M. N Fried & T. Dreyfus (Eds). Mathematics &
Mathematics Education: Searching for Common Ground (pp. 171-174). New York; Springer.
North, D. Gal,
I. & Zewotir, T. (2014). Building capacity for developing statistical
literacy in a developing country: Lessons learned from an intervention. Statistics
Education Research Journal, 13(2), 15-27.Online: http://iase-web.org/documents/SERJ/SERJ13%282%29_North.pdf
& Gal, I. (2011). The concept and assessment
of customer satisfaction. In R. Kenett, and S. Salini
(Eds.) Modern Analysis of Customer Satisfaction Surveys (pp. 107-128). London: Wiley-Blackwell.
Expert Group (2009). PIAAC Numeracy: A Conceptual Framework. OECD Education
Working Papers, No. 35, OECD Publishing. Online: www.oecd-ilibrary.org/education/piaac-numeracy-a-conceptual-framework_220337421165