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  • פרופ' עדו גל

    פרופ' עדו גל

    חוג לשירותי אנוש
    04-8249552
    iddo@research.haifa.ac.il
    קורות חיים
    http://lecturers.haifa.ac.il/CV/Iddo%20Gal%20-%20CV%20Short%20-%20January%202018.pdf, http://lecturers.haifa.ac.il/CV/Iddo%20Gal%20-%20CV%20Short%20-%20January%202018.pdf

פרופ' עדו גל הוא בעל תואר ראשון בחינוך ופסיכולוגיה, תואר שני בפסיכולוגיה ייעוצית-תעסוקתית מאוניברסיטת תל-אביב, ותואר שלישי בפסיכולוגיה קוגניטיבית-יישומית של  University of Pennsylvania בפילדלפיה (ארה"ב), שם גם עבד מספר שנים כמרצה וחוקר במרכז הלאומי  National Center on Adult Literacy. שימש כראש החוג לשירותי אנוש 2011-2014.

תחומי עניין עיקריים   (ראו CV / קורות חיים מלאים בלחיצה כאן):

  • הליכי ניהול בארגוני שירות, ושיפור איכות השירות ללקוחות בארגונים ציבוריים ופרטיים,
  • הבנת גורמים המשפיעים על התנהגות צרכנים במצבי שירות שונים, טיפול בתלונות לקוחות ושיקום שירות,
  • העצמת עובדים והעצמת לקוחות של ארגוני שירותי אנוש, ונגישות שירות ומידע לאוכלוסיות משתמשים מגוונות,
  • פיתוח מיומנויות וכישורים בתחומי אוריינות מתמטית (adult numeracy) ואוריינות סטטיסטית (statistical literacy), כולל המשגה, שיפור ומדידה והערכה בתחומים אלו; והיבטים של מדיניות ציבורית הקשורה להון אנושי ולכישורים פונקציונליים (functional skills) של בוגרים ואזרחים בכל הגילאים.

Iddo Gal is An Associate Professor at the Department of Human Services, University of Haifa, Israel. His interests focus on two fields: development, improvement and assessment of adult numeracy and statistical literacy skills and related functional competencies; and management of service processes and empowerment of workers and clients of service organizations. Prior studies include: BA, Psychology and Educational Sciences, Tel-Aviv University; MA, Personnel/Counseling Psychology; Tel-Aviv University; PhD, Cognitive Psychology, University of Pennsylvania, USA.

Iddo has extensive experience in international collaborative work and enjoys multidisciplinary interests. He is the Past-President (2013-2015) of the International Association for Statistical Education (IASE), where he previously served as President-Elect and Vice-President, and was Editor of the Statistics Education Research Journal (2004-2008). Iddo was Chair of the Numeracy Expert Group for OECD's Study of Adult skills (PIAAC), from 2008 to 2013, and prior to that, led the Numeracy Team of the Adult Literacy and Lifeskills Survey (ALL), as part of which he worked on the development of conceptual frameworks and tools for assessment regarding adult numeracy and statistical literacy competencies. Earlier, from 1991 to 1995, he directed the Numeracy Project at the National Center on Adult Literacy, University of Pennsylvania, USA, where he still serves as Special Senior Advisor for Literacy/Numeracy Assessment. 
     Iddo chairs the Steering Committee for the implementation of PIAAC (the OECD's Study of Adult skills) in Israel, where he works jointly with the Israeli Central Bureau of Statistics. He is on the editorial board of the journals Numeracy and Journal of Disability Policy Studies, and an honorary Senior Lecturer at the University of KwaZulu-Natal, Durban, South Africa.
 

Recent academic and professional roles

Chair, Department of Human Services, University of Haifa, 2011-2014 ראש החוג לשירותי אנוש

President, International Association for Statistical Education (IASE), 2013-2015.

Chair, Numeracy Expert Group. OECD's Programme for International Assessment of Adult Competencies (PIAAC).

Chair, Committee for SocialInvolvement, U. of Haifa, 2013-2016. יו"ר הוועדה לפעילות חברתית, אוני חיפה

Chair, Steering Committee for PIAAC survey in Israel. Central Bureau of Statistics, 2012 - 2016.

Co-chair, Topic Study Group 23, Mathematical Literacy, ICME13 (Hamburg, 2016)

Member, Public Advisory Council for Statistics Israelחבר המועצה הציבורית לסטטיסטיקה 

יושב ראש הועד המנהל, עמותת "מעוף חברתי" (לשעבר המועצה להתנדבות חיפה), 2012-2015

Recent talks and conference papers - selected

Gal, I. & Staerman, L. (May 2015). Psychological barriers to effective financial decisions among clients of a financial empowerment program: Theoretical and applied implications. Paper presented at EAWOP-17, the annual meeting of the European Association of Work and Organizational Psychology, Oslo, Norway.

Gal, I., Yagil, D., & & Luria, G. (May 2015). Service employees' conceptualizations and reactions to "difficult customers": Implications for training and organizational sense-making. Paper presented at EAWOP-17, the annual meeting of the European Association of Work and Organizational Psychology, Oslo, Norway.

Gal, I. & Shilton, H. (July 2014). How do school principals understand and use the statistics in reports from national large-scale assessments. Paper presented at the 9th International Congress on Teaching Statistics (ICOTS9): Flagstaff, Arizona. (Based on a project conducted for the National Authority for Measurement & Evaluation in Education (RAMA), Israel.)

URL: http://icots.info/9/proceedings/pdfs/ICOTS9_5B4_GAL.pdf

North, D., Zewotir, T., & Gal, I. (July 2014). Developing statistical literacy amongst in-service teachers through a collaborative project. Paper presented at the 9th International Congress on Teaching Statistics (ICOTS9): Flagstaff, Arizona.

Gal, I. (July 2014). Mathematical skills beyond  the school years: A view from adult skills surveys  and adult learning. Keynote Talk at PME37, Kiel, Germany.

In: Lindmeier, A. M. & Heinze, A. (Eds). Proceedings of the 37th conference of the International Group for the Psychology in Mathematics Education, Vol 1, pp. 31-46. Kiel, Germany: PME.

URL: www.igpme.org

Gal, I. (July 2012). Developing probability literacy: Needs and pressures stemming from frameworks of adult competencies and mathematics curricula. 12th International Congress on Mathematics Education (ICME12): Seoul, Korea.

URL: http://www.icme12.org/upload/UpFile2/TSG/2088.pdf

Gal, I. (May 2012). The road to statistical (and mathematical) literacy: Instructional and assessment challenges in developing human capital. Stellenbosch University: South Africa. 

Gal, I. (March 2014). Adult Numeracy: What it means, why it matters? PIAAC Launch event: Athens, Greece.

Gal, I. (March 2012). Needed adult numeracy and critical statistical skills: A view from international skills frameworks. Center for Research on Educational Testing (CRET): Tokyo, Japan.

URL: http://www.cret.or.jp/files/540b7fad10a034f6d3174743b076c507.pdf

Gal, I. (2012). Mathematical literacy: A literature review (in Hebrew). Invited by the Initiative for Applied Research in Education, Israeli Academy of Sciences. אוריינות מתמטית

URL:http://education.academy.ac.il/Uploads/BackgroundMaterials/Hebrew/review%20mathematic%20litercy%20Iddo%20Gal.pdf


Recent papers and chapters - selected

Gal, I. (Accepted). Comments on paper by Moses Oketch. In Wagner, D., Boruch, R. & Wolf, S. (Eds.). Learning at the bottom of the pyramid: Science, measurement and policy in low-income countries in an era of global change. Paris: UNESCO Institute for Educational Planning.

Petocz, P., Reid, A. & Gal, I. (2017). Statistics Education Research. In D. Ben-Zvi. K. Makar, & J. Garfield (eds.), International Handbook of Research in Statistics Education (Chapter 3, pp. 71-103). Springer.

Gal, I. & Ograjensek, I. (2017). Official statistics and statistics education: Bridging the gap. Journal of Official Statistics, 33(1), 79–100.

Gal, I. (2016). Assessment of adult numeracy skills. Paper commissioned for the UNESCO Global Education Monitoring Report 2016: Education for people and planet. Paris, UNESCO. URL: http://unesdoc.unesco.org/images/0024/002455/245573E.pdf

Gal, I. (2016). Job crafting by workers and its contribution to the human capital of individuals and organizations. People at Work: Israeli Journal of Career Development, 6. (Journal of the Israeli Association for Vocational Counseling and Career Development, In Hebrew). Online:  http://www.ayellet.org.il.

Ograjensek, I. & Gal, I. (2016). Enhancing statistics education by including qualitative research. International Statistical Review, 84, 2, 165–178, DOI:10.1111/insr.12158.

Luria, G., Levanon, A., Yagil, D. & Gal, I. (2016). Status, national culture and customers’ propensity to complain. Social Indicators Research, 126, 309-330.

Gal, I. & Ograjensek, I.* (2016). More on enhancing statistics education with qualitative ideas: A Rejoinder. International Statistical Review, 84(2), 202–209. doi:10.1111/insr.12157.

Zoabi, K. & Gal, I. (2015). Perceptions of empowering techniques: A comparative study among social workers. Mifgash–Journal of Social Work Education, 23(41), 7-24. (in Hebrew).

Luria, G., Gal, I., & Yagil (2015). Spending more time with the customer: Service-providers' behavioral discretion and call-center operations. Service Business, 9(3), 427-443.

Tout, D. & Gal, I. (2015). Perspectives on numeracy: Reflections from international assessments. ZDM–International Journal of Mathematics Education, 47(4), 691-706.

Luria, G., Gal, I., & Yagil, D. (2014). Quality and Productivity: Role conflict in the service context. The Service Industries Journal, 34(12), 955-973.  DOI: 10.1080/02642069.2014.915948.

Gal, I. & Tout, D. (2014). Comparison of PIAAC and PISA Frameworks for Numeracy and Mathematical Literacy. OECD Education Working Papers, No. 102, OECD Publishing. Online: http://dx.doi.org/10.1787/5jz3wl63cs6f-en

Gal, I. (2014). Mathematical Literacy: Internal and external perspectives. In M. N Fried & T. Dreyfus (Eds). Mathematics & Mathematics Education: Searching for Common Ground (pp. 171-174). New York; Springer.

North, D. Gal, I. &  Zewotir, T. (2014). Building capacity for developing statistical literacy in a developing country: Lessons learned from an intervention. Statistics Education Research Journal. 13(2), 15-27. Online: http://iase-web.org/documents/SERJ/SERJ13%282%29_North.pdf

Ograjenšek, I. & Gal, I. (2011). The concept and assessment of customer satisfaction. In R. Kenett, and S. Salini (Eds.) Modern Analysis of Customer Satisfaction Surveys (pp. 107-128). London: Wiley-Blackwell.

Doron, I., Gal, I., Shavit, M., & Weisberg-Yosub, P. (2011). Unheard voices: complaint patterns of older persons in the health care system. European Journal of Ageing, 8, 63–71

Gal, I. & Murray, S. (2011). Responding to diversity in users' statistical literacy and information needs: Institutional and educational implications. Statistical Journal of the IAOS, 27(3-4),185-195.

Gal, I. (2011). Does CensusAtSchool develop statistical literacy? Statistical Journal of the IAOS, 27(3-4), 229-230.

Gal, I., &  Ograjenšek, I. (2010). Qualitative research in the service of understanding learners and users of statistics. International Statistical review, 78(2), 287–296.

Gal, I., Weisberg-Yosub, P., Shavit, M., Doron, I (2010). Complaints on health services: A survey of persons with disabilities. Journal of Disability Policy Studies, 21(3), 181–188.

Gal, I. (2009). South Africa’s Mathematical Literacy and Mathematics curricula: Is probability literacy given a fair chance? African Journal of Research in Mathematics, Science, and Technology Education, 13(1), 50–61.

Luria, G., Gal, I. & Yagil, D. (2009). Employees' willingness to report service complaints. Journal of Service Research, 12(2), 156-174.

Shavit, M., Yusov, P., Gal, I., Doron, I. (2009). Immigration and health services: Immigrant complaint patterns regarding the primary health care system in Israel. Journal of Immigrants and Refugee Studies, 7(4), 419-437.

PIAAC Numeracy Expert Group (2009). PIAAC Numeracy: A Conceptual Framework. OECD Education Working Papers, No. 35, OECD Publishing. Online: www.oecd-ilibrary.org/education/piaac-numeracy-a-conceptual-framework_220337421165